demanddesk™ provides a variety of support options, including a customer support portal, email support, and phone support at no additional costs. All tickets are prioritized and tracked and Service Level Agreements are in place to ensure that responses are timely.
Feel Assured with Service Level Agreements.
demanddesk™ provides guaranteed service level agreements for the following:
Downtime
Monthly Uptime Percentage
Downtime Periods
Dedicated Account Management.
At demanddesk™, we fully understand that each client is different in their own unique way. To address any special requirements that may arise, we supply a Dedicated Account Manager to work with you from day one. Whether it's acting as a liaison between the client and other functions within demanddesk™ or guaranteeing overall customer success, your Dedicated Account Manager is with you all the way.
